We will answer any of your questions, but first we would recommend you to read our FAQ section. If you can not find the answer to your query, please do not hesitate to contact us at our email address: support@last-memories.com, or fill in questionnaire form at the bottom of page.
1. How much will it cost me to create and maintain a memorial site?
It will cost you nothing to create or edit your website and we will offer you free assistance throughout the whole process. It means that you can create website, upload your texts, photos, videos, music, create family tree, change your banners and quotations, simply make any changes you wish and our system offers you free of charge.
Hosting on our server is free for the first two weeks. After that your website will remain on our server, however, if you want to make it visible to your relatives, friends, and other users, you need choose an hosting option for your website. First option is to pay a monthly fee of $4.90 (£2.50) or pay an annual fee of $39.90 (£21.50) or make one-time payment of $69.90 (£34.50) for making your website visible forever in accordance with Terms of use.
After remitting the payment we will make your website available within 6 hours.
2. How long will be my memorial website available?
After remitting payment, monthly fee of $4.90 (£2.50) or annual fee of $39.90 (£21.50) or one-time payment of $69.90 (£34.50) your website will remain available to all users of internet in accordance with your hosting option. Unless you pay the membership fee your website will be available for first two weeks, after that it becomes unavailable to other users and you as well, and will remain on our server until we receive membership fee.
3. What happens if I haven’t managed to pay the membership fee within two weeks?
Nothing happens, the website will remain in our database, however it won’t display on Internet. The Website will not be deleted! If you want the website to show up on Internet again you have to pay the membership fee for your website. The website will be displayed on Internet immediately upon receipt of your payment.
4. If I need some help or advice when creating my website, is there anybody I can ask
   to help me?
Generally, it is very easy to create a website, however, someone can find it more difficult. That’s why we have prepared a step-by-step manual how to create a website here. If you still experience difficulties, there’s an easy way to get over them, just click here and we will create the website for you free of charge. If you have any specific issues when creating your website, you can contact us at support@last-memories.com.
5. I have already created my website, how can I make changes or adjust it?
All you need is your password and the name of your website. Right after you log in, you will be re-directed to your unique editing page, where you can edit your website as you wish.
6. Can somebody else edit my website?
No. You are the only person able to access your editing page, nobody can change anything on it. The visitors can light the candles, leave their messages, receive the anniversary cards, rank themselves as friends, view galleries, videos, listen to the music. However, the editing page is only accessible to someone with the password.
7. If I don’t like some of the messages left by the visitors, what can I do?
Our system is user friendly. All you need is log in, go to section you would like to edit, select what you don’t like and simply delete it.
8. Do I need to know any programming language to operate the website system?
No, usually what you need is only a few mouse clicks to have everything done. Naturally, you need to type your text on keyboard. Any time you’re stuck the help prompt pops up. So there is no need to be afraid as you can’t spoil anything.
9. What if I want to delete the website?
Yes, it is possible, the only thing you need to do is click the delete website button on your editing page and the website will be deleted.
10. What if I deleted the website by mistake?
Whenever you delete website, it is not physically removed from our server yet, the website only doesn’t show up on Internet. That’s why you need to let us know within two weeks to have it renewed. After the two-week period is over, website will be removed from our server completely and the further renewal won’t be possible anymore, however, no refund for paid membership fee will follow.
11. I have already registered, however, I still haven’t received my registration mail.
It happens very rarely. However, if it happens, we can send you the registration mail again but you need to inform us.
12. How can other people access the created website?
During your registration you will create a unique name for your website, which you can easily access from all around the world. You will be also sent the full name of your website to your email address.
13. How long does it take to create a website?
The website will be created right after the activation. It means, you need to register first of all, then you will receive an registration email and your website is fully functional. The whole process takes maximum 1 or 2 minutes.
14. How much does it cost to create a death notice?
It is absolutely free, there is no fee.
15. Do I need the death notice to save it on www.last-memories.com website?
No, you don’t. If you follow step 2, you just need to tick off that you do not want to save the death notice within our database and it will only be sent off to your email address.
16. Can I print the designed death notice?
Yes, you can. For further details see our Terms of Use
17. Why is it important to make donations?
We want to offer you the best service ever, and want to keep the high standard of your memorial websites, therefore every $ you send us will help us to achieve this goal. 30% out of your donations is allocated for a foundation fund, distributed to different humanitarian organizations by the end of the year.
18. Is it good to have a website validated?
Yes, it is. Our system adheres to all Xhtml and css standards, what gives you guarantee that your website will be shown correctly on any Internet browser or computer.
19. What will I get in return for my membership fee?
First of all, your website will be displayed on our server permanently. You will be kept informed of any news and improvements, and also help support will be available to you at any time. Also you will have option to ask for memorial video and virtually unique memorial book (Hard copy of your memorial website). You can constantly edit, amend and improve your website as well as you can make use of all available updates–to come free of charge.
20. What if any of the above is not the question I wanted to ask?
If you can’t find the answer to your question in the FAQ section, do not hesitate to contact us at support@last-memories.com or fill in the below questionnaire and send it off.

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